You’re in the weekly department meeting when Donna, VP of Finance asks you a question about the effectiveness of the marketing event that has come in over budget, and she wants an immediate answer. You’ve got an answer, that’s not the problem; often the problem is how to articulate the answer logically, without rambling; to...
During my short stint in the world of sales, I was given a valuable piece of advice regarding dealing with prospects' questions. An experienced peer shared what she claimed was her ace in the hole: before answering a prospect's question, she would first acknowledge it. Then she would inquire, "Why do you ask?" She claimed this...
Editor's Note: Today's guest post comes from Mark Babbitt from YouTern. We are thrilled to have Mark and his team as regular contributors for Balanced WorkLife. I started my career as a Silicon Valley engineer. As such, my on-the-job learning was full of “ah-ha” moments. We all have them – the second when someone communicates...
