Products & Tools

Your DISC Assessment Is All Wrong (Or Is It?)

It’s not uncommon to read through the results of your DISC assessment and disagree with some of it.

But that doesn’t mean your report isn’t accurate.

Our coaches here at Balanced WorkLife have a bit of experience with folks who want to argue over the content of their DISC reports.

And I was one of them.

My coach’s advice?

Show it to your best friend, your mom, your significant other.

Basically, someone who knows you well and will tell you the truth.

My coach then told the story of a client who read the first few pages of her report and literally tossed it aside in a huff. Her fiancé asked her what the problem was and she replied, “This DISC thing got me all wrong.” So he looked through the report and ended up laughing out loud.

In his opinion, the assessment was spot-on.

Seems that we don’t always see ourselves the way others see us.

And just one of the many things that DISC does is to help us see ourselves as others see us. This is valuable stuff, even when some of  the results are not what you want to hear.

Not What I Wanted To Hear

Learning that others may see me as non-demonstrative, hesitant, or unconcerned was a shocker. And when I’m under pressure? Well, during those times, I’m perceived as possessive, detached, stubborn, and insensitive.

What?!

I’m Not Inflexible…. Am I?

But after a bit of reflection (because, as my DISC will tell you, I’m big on reflection) I began having flashbacks to times in my life where I displayed behavior that could label me as stubborn, inflexible, or overly-cautious.

Not only did I realize that there were times that others likely viewed me in the not-so-complimentary ways listed above, but I also saw how their judgments affected our future interactions.

Just a few of the examples that flashed through my mind:

  • A former boss asking for immediate feedback on a new idea. I stared at him, my cautious, & calculating nature considering the impact on operations while I tried to stammer out an organized response. When I failed to rave with excitement, he decided I was uninterested. A few more such interactions, and he stopped coming to me with his ideas.
  • My long-ago announcement to my husband that if he wanted to go to the movies with me that night, I’d need to know by noon so I could “prepare.”  While he now understands that I’m thrown off by spontaneity – and does his best to fulfill my request for prior planning – sometimes he’ll announce, “I’m going to the movies in an hour.” And off he goes.
  • The time I alarmed a group of software engineers during a meeting on implementation details. They realized mid-stream that making a high-level change would fix one problem we were having, but they were oblivious to the problem it would create on my side of the fence. Faced with this unexpected change, I freaked out and resisted their proposal with everything I had, displaying possessiveness and stubbornness that defied logic. They requested a different Program Manager for their next project.

Sometimes self-awareness really stinks. Going back through these experiences felt like my very own episode of “This Is Your Life.” But without the contrived tears.

So Now What?

The benefit of going through this process is that insights from your past can guide you in the present. As a result, I now make an effort to express myself more openly, or maybe say “I’ll need to think about that a bit” when feeling pressed for an opinion, or to notice that I’m resisting change solely because I’m averse to change.

So, in the event that you’ve disagreed with portions of your DISC assessment, give it another go. Take another look or share it with a friend. A really good friend.

One who won’t upset you when they laugh out loud.

 

Image courtesy of Ashley Sturgis

Handy Apps for the Office (That Have Nothing to do with Business)

Since the iPhone initially came out, it went from being seen as a toy to becoming a serious business tool. Between it and Android phones, you’ll find a plethora of amazing apps to help you organize and run your business.

But that’s not what this list is about. There are already plenty of resources if you’re seeking those kind of apps.

What we have here is a list of apps that are extremely handy around the office, for all those little things that don’t directly have to do with business. Unless otherwise noted, the apps are available for iPhone and Android.

Ordering Food for the Office

While there’s nothing wrong with calling in a 15-person food order – complete with special (“picky”) instructions – it’s often easier and faster to make that order on your smartphone.

Depending on what’s nearby, you’ll want to check out the smartphone apps for Papa John’s, Chipotle, Five Guys, or any number of restaurants with their own apps. I can’t tell you how nice it is to jump to the beginning of a lo-o-o-ng Chipotle line and have your food ready and paid for.

Also check out Grubhub, which offers the chance to order delivery from nearby restaurants, including small mom-and-pop shops.

Eating Out

Whether you’re entertaining a client, an interviewee, or you just want to take the office out, I’d keep Yelp and Around Me apps handy. Yelp offers a comprehensive database of restaurants with user reviews, searchable by cuisine style, pricing and more. Around Me works more simply: It lists restaurants near you.

Grabbing an Order of Joe

Unfortunately, I have yet to find the “nirvana” app that combines coffee orders and payments. (The Starbucks app only does payments.) However, Coffee Order via me is a clever Android app that’s made specifically for taking down orders. I’ve seen it used on some coworkers’ LG phones to make the whole process much, much easier for everyone. Especially when your co-worker orders a Triple Venti skinny hazelnut 3-pump soy latte with no foam.

Office Tunes

Whether you need ambient sounds for your reception, or want to add a bit of jazz to the office, you’ll lo love Pandora and iHeartRadio. Of course, not everyone likes working to music, so you might want to use these through your earbuds. Both apps offer the chance to create custom radio stations based on the music you already like.

Managing the Softball Team

More than once have I seen co-workers driven to tears by the task of managing the office softball team. Co-workers can be the neediest, most prima donna athletes of all, it turns out. Apps like GameChanger Baseball (iPhone) and GameChanger Scorekeeper (Android) may not eliminate all the stress involved in this unenviable task, but it will help.

Gifts and Birthdays

Karma may have limited use within an office, but I like where it’s going. The app connects to your Facebook account, and gives you options for buying gifts for your Facebook friends. I actually like that the app gives you few options; you won’t wrack your brain over what to get the employee of the month (assuming you two are Facebook friends).

And if you’re big on knowing people’s birthdays (you should be), an app like Birthday Reminder Pro for iPhone or Birthday Manager for Android will help you take down and remember them.

How about you? Do you have experience with any valuable apps that you’d like to recommend?

Ashlee McCullen is a staff writer for ApronAddicts.com, a site about fashionable aprons and kitchen style.

Image courtesy of William Hook.

Who Helps Drive You Toward Success?

Sometimes your customers drive your organization to greater levels of success: they might reveal profitable needs you hadn’t previously considered fulfilling, their high expectations can inadvertently identify new opportunities for your company,  or their glowing satisfaction can result in a wave of referrals and a continuous stream of new business.

And sometimes your employees do it: going the extra mile to ensure client satisfaction, enhancing their skills to better utilize new technologies at work, or ensuring those new client opportunities are maximized.

But what about your vendors? The folks who provide the materials, support or tools that are crucial to your company’s end product. Do you think about them?

Here at Balanced WorkLife, we provide career and professional coaching using a variety of proprietary tools, most of which were developed by our team while coaching managers and teams to their ultimate potential.

But in order to begin creating exceptional results with our clients, our first tool of choice is the TriMetrix HD, from TTI Performance Systems.

Based on the DISC theory, the results from a TriMetrix HD help a person to understand, appreciate and adapt their behavioral style for effective communication.

The TriMetrix HD assessment looks at:

  • How you get things done through your natural behavioral style
  • How closely your natural behavioral style maps to the adapted style you use to get things done in your current work environment
  • What primary motivators or interests are driving your behavior
  • The 25 personal skills which demonstrate your natural strengths – you can then focus on those areas in order optimize your success
  • How you see the world. This portion of the report helps you truly understand how you analyze and interpret your experiences, providing deeper insight into how you value and think about the world around you and yourself as a unique human being

Why do we use it?

Our Executive Performance Consultant Carol Mettenbrink – who has assessed thousands of clients using TTI products – has a unique perspective of how these assessments benefit our clients:

The HD assessment gives a more comprehensive perspective of a person’s strengths, talents, and motivators than any other product out there. Using this tool, we can help internal teams work more effectively with each other, or sales teams work more effectively with their customers.

Our founder, Jim Dryburgh, states:

Getting two top-level employees to get along and work more collaboratively together is crucial to an organization’s success. If they don’t, it’ll suck the life right out of a team. The HD tool is key in delivering value and quality to our clients.

Jim and Carol receiving TTI's User of the Year award from Ashley Bowers, President TTI Performance Systems, Ltd

While we certainly value our relationship with TTI, we were still pretty surprised to be presented with their TriMetrix HD User Of The Year award last month. Considering that they provide tools in 90 countries, translated into 40 different languages, with a multitude of clients, we’re feeling just a little impressed with ourselves.

But not so impressed that we’ll lose sight of the fact that they help us give our clients an unfair advantage in the game of life. And that drives our company toward success, every day.

If you’d like to experience a sample of the TriMetrix HD yourself, click here.


Header photo courtesy of Piero Fissore.

 

The Key to Not Screwing Up: Knowing What Not To Say

You may have already seen this “Insights from 5 Million Emails” infographic that Mashable published a few weeks ago. If not, take a look.

Baydin, the makers of email plugin Boomerang,  pulled data from five million emails and discovered some interesting tidbits:

  • on average, we spend over 2.5 hours a day on email
  • 80% of those messages are deleted in under 3.2 seconds
  • more people recommend sending email early morning

But the most valuable section on that infographic, in my humble opinion?

The “words to use” and “words not to use” section.

Basically, they tell you how to better connect with another person. And how not to screw up in your attempts to connect. Very powerful.

But of course that’s my opinion – after all, we designed The People Profiler in the same way, providing  customized “what to do” and “what not to do” guidance specific to the person you’re dealing with.

Knowing what not to say – and what not to do – when trying to connect with someone is very valuable information.

To better illustrate my point, here’s a sample report, with a few notes scribbled on it.

This report is specific to a certain profile – one of 60 different versions in  The People Profiler database. It also happens to be the profile of someone on our team here at Balanced WorkLife.

Because I have access to this valuable info, I’m better able to connect with this person because prior to important interactions with her, I remind myself of the biggies:

  • provide facts, data & options – don’t just spew my opinion
  • have an organized approach in my materials and in what I share verbally
  • be prepared for potentially tactless responses and don’t shrink back from them
  • absolutely do not ramble during my interactions with her
  • make sure that what I heard in the meeting is what she heard in the meeting

Basically, I remind myself how not to screw up. With that specific person. And that has made all the difference.

If you want to try it yourself, go to http://www.thepeopleprofiler.com and sign up.

Photo courtesy of Janine Pauke.

 

The Ultimate Shortcut to Better Communication

[UPDATE: The People Profiler launched in March 2012 - you can try it out for free here.]

There are plenty of things we think we should do, but we don’t. Like me, you might even have a mental list of them.

Top of my list? Vegetables.

For me, eating them isn’t so bad, but preparing them is painful. Perhaps it’s all the chopping. Or their amazing propensity to end up burnt. Or memories of that uber-healthy “Everything Raw!” program I attempted. Eww.

But I like what vegetables do for my body, my energy level, and my conscience.

So I found a shortcut.

My aversion to vegetables results in a daily dose of a green, swill-like supplement to ensure decent nutrition. Goal achieved, fairly painlessly.

It’s the same way when we’re seeking better communication skills. We know we should do it, because it’ll get us closer to our goals. But it takes time. And effort.

Our Coaches here at Balanced WorkLife run into this all the time when working with a client’s team members. It’s not unusual to hear at first, “You want to discuss my communication style – do you have any idea how much work I have to do?!”

So knowing the human tendency toward shortcuts –  not to mention a love of efficiency and increased productivity – the team here at Balanced WorkLife put their thinking caps on.

How can we best help people who are looking to improve their communication skills quickly?

How can we do it with less effort required of them, in a way that they can create immediate results in their life?

Well, it wasn’t easy, but several months after posing that question, it’s nearly here: The People Profiler.

[UPDATE: The People Profiler launched in March 2012 - you can try it out for free here.]

This tool – aka The Ultimate Shortcut to Better Communication – uses the DISC methodology as a basis to quickly profile those around you.  Using your answers to a few multiple choice questions on how a person speaks, listens, questions, how they interact with others and respond to people, The People Profiler instantly provides you with the key to understanding them better, and how to improve communication with that particular person.

If you like the idea of conflicting less and connecting more, take a sneak peek at this:

The People Profiler

Meanwhile, I have to go drink my vegetables.

Do you have any shortcuts to success  that you’d like to share? Do tell!

Photo courtesy of elana’s pantry.

Confidence Assessment

Confidence Assessment
Confidence Assessment

Confidence Assessment

Want to know where your confidence lies? This Confidence Assessment takes you through 15 core confidence areas that are crucial to building this skill. You will rate yourself in each section, see your scores, and learn what the results mean and what you can do to build stronger confidence.

Delegation Assessment

Delegation Assessment
Delegation Assessment

Delegation Assessment

Want to know how well your delegation skills hold up? This Delegation Assessment takes you through 15 core delegation areas that are crucial to building this skill. You will rate yourself in each section, see your scores, and learn what the results mean and what you can do to become a stronger delegator.

Unbalanced Executive Assessment

Unbalanced Executive Assessment
Unbalanced Executive Assessment

Unbalanced Executive Assessment

How well are you managing business, career and your personal life? The Unbalanced Executive Assessment takes you through 15 facets of business, career and personal life to assess the balance between the three.

Afterward you can see how you compare overall, what might be holding you back and what you can do to bring further balanced into your life.

Value Based Networking Assessment

Value Based Networking Assessment
Value Based Networking Assessment

Value Based Networking Assessment

The Value Based Networking Assessment is the perfect tool to get a snapshot at how to start improving your networking skills. Whether you are looking for a job or want to increase sales, this assessment and action plan will provide a great starting point.

You will assess 15 core networking skills, view over an hour of video demonstrations, and build an effective action plan to start your networking momentum.

Value Based Networking

Value Based Networking
4 CD Set - Value Based Networking

4 CD Set - Value Based Networking

Do you want to boost your sales results or jump start your career by building a powerful network of personal relationships? This self-paced learning experience is just what you need.

The tips, techniques and rich set of exercises included in the CD’s and workbook provide a comprehensive approach to building value-based relationships by networking with purpose. You will learn how to identify and gain access to the relationships that will power your future and how to deliver value before expecting any return. Assessment tools will help you be realistic about your current networking skills and understand how your attitude will help or hinder your success. Our development consultants will reinforce your experience with an introductory webcast and a weekly Tips and Hints program.

Our clients remark that this is the program they wish they’d had when they first started working but it’s never too late to start building the network that will power the rest of your life.